Last updated: 2026-09-29
1. The service
ShotsHQ ("the service") lets you generate, edit, and export marketing screenshots for the Apple App Store and other surfaces. By creating an account or paying for a plan, you agree to these terms.
2. Your account
You are responsible for maintaining the security of your account credentials and for all activity under your account. We rely on a third-party identity provider (Clerk) for authentication — their terms also apply to your sign-in flow.
3. Payments & refunds
- Credit packs (Indie, Pro) are one-time purchases. Credits never expire. Unused credits are non-refundable except where required by law.
- Watermark-free exports are unlocked by your first credit-pack purchase and stay unlocked after you spend the credits. A fully refunded or disputed purchase no longer qualifies. Existing subscription customers can manage their subscription through Billing; new purchases are credit packs only.
- Failed generations return the debited credits to your ledger. Payment refunds reverse the corresponding purchased credits; a payment dispute reverses the disputed pack. These changes remain visible in your credit history.
- We may issue voluntary refunds at our discretion within 14 days of purchase if you're not satisfied — email support@shotshq.com.
4. Acceptable use
You agree not to use ShotsHQ to:
- Generate assets for apps you don't own or have rights to.
- Generate sexually explicit, harassing, or illegal content.
- Reverse engineer, scrape, or resell the service.
- Bypass credit metering or pricing.
We may suspend accounts that violate these rules without notice.
5. Your content
You retain ownership of all screenshots, copy, and assets you upload or generate. We claim a limited license only to store, process, and deliver them through the service. Account closure removes access and queues deletion of your projects, uploaded captures and generated assets. The cleanup job retries interrupted deletions. Payment and credit records are retained separately for accounting, dispute handling and abuse prevention.
6. AI-generated content
AI-generated copy and imagery come from third-party models (see our privacy policy for the full list). We don't guarantee uniqueness — you should review AI output before submitting to App Store Connect.
7. Service availability
The service is provided as-is. Availability can be affected by maintenance or provider outages. Product updates are recorded in the changelog.
8. Limitation of liability
To the maximum extent permitted by law, ShotsHQ's total liability for any claim arising from these terms is capped at the amount you paid us in the 12 months preceding the claim.
9. Changes
We may update these terms. Material changes will be announced via email and on the changelog at least 14 days before they take effect.
10. Governing law
These terms are governed by the laws of New South Wales, Australia. Disputes are resolved in the courts of that jurisdiction.
Contact
Questions: support@shotshq.com.